At Fatema Transport, we strive to deliver transparent and reliable logistics solutions. This Refund Policy details the conditions under which refunds, credits, or service adjustments are issued for our logistics operations and heavy-duty vehicle rentals.

• Cancellations: Bookings canceled at least 24 hours prior to scheduled vehicle dispatch or cargo pickup are eligible for a full refund, subject to minor administrative processing fees.

• Service Discrepancies: If a shipment or fleet assignment cannot be fulfilled due to unforeseen internal operational failures on our part, clients are entitled to a full refund or an immediate alternative arrangement at no extra charge.

• Non-Refundable Services: Completed customs clearance duties, executed international freight routes, and last-minute cancellations (made less than 6 hours prior to dispatch) are non-refundable once resources have been deployed.

• Claims & Dispute Process: To request a refund or raise a service dispute, clients must submit a formal claim in writing within 7 business days of delivery or vehicle return for thorough investigation by our management team.